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Front Office Manager 4* Hotel Cork, Ireland

Job Descriptions:

We are actively recruiting experienced Front Office Manager for a 4* Hotel in Cork

Your Role

*Working with the GM / Revenue Manager, to ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards

*To provide quality service to guests at all times, dealing with all issues arising in a timely manner

*To carry out duties in accordance with statutory, health and safety requirements

*Assist with Front Desk activities / guest queries and check in / out of guests

*Deal with all payments, ensuring they are balanced and accurate

*Assist with the induction, training and supervision of all Team Members

*Track and monitor weekly customer feedback and respond as appropriate

*Review Customer Service feedback targets and implement corrective action if / as required

*To control all costs, including payroll, associated with the Department

* Motivate the Team Members towards achieving the Sales targets for Front Office

*To liaise with the Revenue Manager in maximising Front Office sales

The Person

*Have 2/3 years previous management experience in Front Office operations, ideally in a 4* hotel

*Have excellent interpersonal skills

*Be a genuine, friendly, welcoming person

*Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline

*Have extensive experience with Opera

*Be experienced with MS Office packages such as Outlook, Word, Excel, etc.

*Be very flexible, being prepared to help out the rest of the Team in a willing and positive manner

*Have excellent attention to detail

*Have a pro-active approach to selling

*Have excellent spoken and written English


Carparking, Meals on Duty, Discounted Employee Hotel Rates, Development & Training, Leisure Club

You must have current legal status to live and work in the Republic of Ireland,

For full details please contact Richard Lynch at 086-8333677…Email current CV in Word Format to Richard with Reference contact information

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